Every message. Already in the right lane.
InboxIQ reads every email that lands in your shared inbox and sorts it before your team opens their laptop — urgent, follow-up, or resolved, routed to the right person automatically.
*All numbers quoted are expected results, not actuals.
One inbox, sorted the moment it arrives
InboxIQ reads intent, tone, and history on every message, then places it in exactly one lane — no folders to configure, no rules to maintain.
Every message read in context
Each incoming message is read in full context — thread history, sender, prior tickets — and scored for urgency in under a second. Nothing waits in a general queue.
The right owner, every time
Messages are handed to the teammate best suited to answer, based on skill, workload, and who owns the account.
A record, not just an archive
Closed threads are logged with an outcome and searchable summary, so nothing has to be re-explained next time.
Teams see the backlog move in week one
Figures from support and ops teams running InboxIQ across shared inboxes of 5 to 80 people.
*All numbers quoted are expected results, not actuals.
From inbox to owner in five steps
The same path runs on every message, whether it's the first of the day or the five-hundredth.
Message arrives
InboxIQ connects to your existing shared address — no forwarding rules or migration required.
AI reads the context
It weighs sender history, thread tone, and open tickets to understand what's actually being asked.
Requests more information if needed
When a message is missing something essential, InboxIQ replies to ask for it — so the thread arrives complete rather than stalling in a queue.
Priority is assigned
The message is placed in Urgent, Follow-up, or Resolved, visible to the whole team in real time.
Routed to an owner
The right teammate is notified with full context attached, so replying takes seconds, not a search.
Questions we hear most
How does InboxIQ decide where a message goes?
It reads each message in full context, thread history, sender and prior tickets, and scores it for urgency in under a second. The message is placed in one of three lanes, Urgent, Follow-up or Resolved, and routed to the teammate best suited to answer based on skill, workload and account ownership.
How much of a shared inbox can it triage without a person?
Support and operations teams running InboxIQ across shared inboxes of 5 to 80 people see 92% of messages triaged with no human touch, first response time down 68% (from 5.1 hours to 1.6 on average) and backlog down 74% after 30 days.
What if a message is missing information?
InboxIQ replies to ask for it, so the thread arrives complete instead of stalling in a queue. Closed threads are logged with an outcome and a searchable summary, so nothing has to be re-explained the next time the same sender writes in.
Do we need to change our email setup?
No. InboxIQ connects to your existing shared address in minutes, with no forwarding rules or migration, and no folders or rules to maintain afterwards. The whole team sees each message's lane in real time.
Put your inbox in three lanes, not one pile.
Connects to your existing shared inbox in minutes — schedule a working session with AINOW to see it sort your own messages.