ChatIQ
Advanced conversational AI that resolves cases, deflects tickets and hands off cleanly to humans when it matters. One chat surface across every product and channel.
Chat that actually understands the conversation.
ChatIQ goes beyond pattern-matching. It understands intent, holds context across long conversations and grounds every answer in your knowledge base, policies and live system state.
From simple questions to complex troubleshooting, ChatIQ handles the conversation while learning from each turn — continuously improving its quality of understanding.
What ChatIQ ships with.
Context understanding
Maintains conversation state, recalls prior turns and grounds answers in your enterprise knowledge.
Multi-language coverage
Serve customers across 50+ languages with culturally-aware tone and natural code-switching.
Sentiment-aware
Detects frustration, urgency and intent — escalating to a human the moment it matters.
24/7 first response
Instant first-touch resolution that cuts wait times and improves CSAT around the clock.
Operational analytics
Conversation patterns, deflection rates and agent performance, surfaced as actions — not vanity charts.
Native integration
Connects to your CRM, helpdesk and communication stack via pre-built connectors and a clean API.
Questions we hear most
What is ChatIQ?
ChatIQ is AINOW's conversational AI for customer and employee support. It understands intent, holds context across long conversations and grounds every answer in your knowledge base, policies and live system state, resolving cases and deflecting tickets on one chat surface across every channel.
Which languages does it support?
More than 50, with culturally aware tone and natural code-switching when a customer changes language mid-conversation.
When does it hand off to a human?
ChatIQ detects frustration, urgency and intent and escalates to a person the moment it matters, with the conversation context attached. It gives an instant first response around the clock, and 80% of tier-1 cases are deflected on first touch.
Does it integrate with our CRM and helpdesk?
Yes. ChatIQ connects to your CRM, helpdesk and communication stack through pre-built connectors and an API, and surfaces conversation patterns, deflection rates and agent performance as actions rather than vanity charts.
Start conversations that move work forward.
See how ChatIQ resolves your common cases — on your data, in your tone, with your governance.