The claim doesn't know if it started as a call or an email. Your system shouldn't need to guess either.
VoiceIQ takes the first call. InboxIQ reads the follow-up email with photos attached. AINOW ties both to the same claim, resolves what it can, and hands off what it can't — with the full history already there.
*All numbers quoted are expected results, not actuals.
One agent, working across the channels claims actually arrive on
Each product does its own job well — the value for insurers is that they never operate as three separate systems.
A claim rarely stays on the channel it started on
A policyholder calls to report a loss, then emails photos an hour later — and most systems treat those as two separate things.
Follow-up emails don't link to the call
Photos and documents sent after an FNOL call often land in a general inbox, disconnected from the claim already opened.
Catastrophe events spike both channels at once
A hurricane or wildfire floods call lines and inboxes simultaneously, right when claims need to move fastest.
Coverage answers vary by channel
The same policy question can get a different answer depending on whether it's asked by phone or by email.
Compliance needs one clean record
Regulators expect a complete, auditable history of a claim — not a call log in one system and an email thread in another.
Every touch, on every channel, one claim
AINOW, VoiceIQ, and InboxIQ share one context, so a claim behaves like one continuous case no matter how it arrives.
FNOL by voice, naturally
VoiceIQ captures loss details in conversation — no forms, no hold time — and opens the claim immediately.
Document-aware email handling
InboxIQ reads photos, estimates, and forms attached to claims correspondence and files them against the right case.
One claim, every channel
Phone and email touches merge into a single case history — nothing is ever a duplicate or an orphaned thread.
Catastrophe-ready
A spike across both channels at once is handled with the same response time as a quiet Tuesday.
Consistent coverage answers
The same policy and coverage guidance applies whether the question comes in by phone or by email.
One audit trail
Every call transcript and email is logged against the claim, ready for regulatory or internal review.
Results carriers see through their first catastrophe event
Figures from insurers running AINOW, VoiceIQ, and InboxIQ together across phone and email claims intake.
*All numbers quoted are expected results, not actuals.
From kickoff to full coverage before the next event
The same rollout path runs whether your book of business is regional or national.
Connect claims & channels
VoiceIQ and InboxIQ connect to your existing phone lines and claims inbox; AINOW links to your claims management system.
Set claims-handling policy
Your team defines what can be resolved autonomously and what always routes to an adjuster.
Pilot on live claims
The system runs alongside your team on real FNOL calls and claims emails, with every action reviewable.
Ready before the next event
Full coverage across phone and email, with dashboards open to claims leadership ahead of catastrophe season.
Built for claims that move between channels, because they always do
No claim starts over
Whatever channel a policyholder reaches next, the claim's full history is already there.
No rip-and-replace
Works with the phone lines, inbox, and claims management system you already run — nothing to migrate.
One record for regulators
Every voice and email interaction lives against the claim itself, ready for audit without reconstruction.
Ready to see a claim move across channels, live?
Schedule a working session with your own claims intake — no integration required for the demo.